Responsible Gaming

Our commitment to safer gambling

Gambling should be entertainment, not a way to make money or solve financial problems. We want you to use your account in a way that fits your budget, circumstances and personal limits. You should only gamble with money you can afford to lose and should never use money needed for rent, bills, food, savings or other important expenses.

You must be 18 or over to use our gambling services. We hold a gaming licence and use account verification checks to help make sure our services are used lawfully and responsibly. We may ask for information to confirm your age, identity or source of funds.

Make a plan before you play

• Set a gambling budget before you start and treat it as entertainment spending.
• Decide how much time you are comfortable spending on gambling.
• Avoid gambling when you are upset, under the influence of alcohol or drugs, or trying to recover from a previous loss.
• Do not borrow money, sell possessions or use credit to continue gambling.
• Never chase losses by increasing your stakes or playing for longer than planned.

A budget can help you make decisions before emotions affect your judgement. Our account tools are there to support your plan, but they work best when you use them early and keep to the boundaries you set.

The tools in your account

You can find safer gambling controls in your account. Sign in, open the responsible gambling or account settings area, choose the tool you need and follow the instructions shown on screen. The cashier and account pages will show the limits available to you and when any change will take effect.

Deposit limits

A deposit limit restricts the amount you can add to your account over the period you select. Set a limit that reflects your budget rather than the amount you hope to win. A lower limit normally applies as soon as the account system confirms it. An increase may be delayed by a cooling-off period, so do not rely on an increase being available immediately.

Loss and session limits

A loss limit helps restrict how much you can lose during the period shown in your account. A session limit helps you control the length of time you spend gambling in one session or over the period selected. These tools are separate from a deposit limit: money deposited is not the same as money lost, and a deposit limit does not set a time limit.

Time-outs

Use a time-out when you want to stop gambling for a temporary period. Select the available duration in your account and confirm your choice. During a time-out, you should not be able to use the gambling functions covered by the restriction. A time-out is useful when you need space to think, regain control or deal with another issue.

Self-exclusion

Self-exclusion is a stronger step for anyone who wants to stop gambling for a longer period. Choose self-exclusion in your account and follow the confirmation steps. Once it starts, do not try to open another account or ask us to remove the restriction early. Tell us if you have another account with us so we can apply the appropriate controls.

Reality checks

Reality checks remind you how long you have been playing and may show relevant account activity. Use the prompt to pause, look at your spending and decide whether you want to continue. A reminder is not a limit, so combine it with a deposit, loss or session limit where appropriate.

If you cannot find a setting or are unsure which control is suitable, contact live chat or support@mystakecasino.co.uk. We can explain how the tools operate, but you remain responsible for choosing settings that match your needs.

Signs gambling may be causing harm

Gambling can become difficult to control gradually. Consider taking a break and seeking help if any of the following apply to you:

• You spend more time or money gambling than you intended.
• You keep gambling after reaching your budget or limit.
• You chase losses or feel pressure to win back money.
• You hide your gambling, payments or account activity from people close to you.
• You borrow money, miss bills or sell possessions to gamble.
• You feel anxious, low, irritable or distracted because of gambling.
• You have tried to stop or cut down but have not been able to do so.
• Gambling affects your work, study, sleep, relationships or health.
• You return to gambling mainly to escape stress, loneliness or other problems.

You do not need to wait until every sign applies before asking for support. Even one concern can be a reason to stop, set a restriction and speak with a trained organisation or someone you trust.

Where to get help

Support is available if gambling is affecting you or someone close to you. These organisations provide information, advice or practical help:

• GambleAware provides information and guidance about gambling harms, safer gambling and the support options available.
• GamCare offers confidential advice and support to people affected by gambling, including family members and friends.
• GamStop is a free self-exclusion service that can help eligible people block access to participating online gambling services for a chosen period.
• The National Gambling Helpline provides confidential support and information for people concerned about their own gambling or someone else’s.

You can also speak to someone you trust, such as a family member, friend, adviser or healthcare professional. If you contact us, use live chat or email support@mystakecasino.co.uk and explain which account restriction or safer gambling question you have.

Protecting minors

Our services are for people aged 18 and over only. We use age and identity verification processes to help prevent under-18s from using an account. We may suspend access while information is checked, and an account must not be used by anyone other than the registered account holder.

Keep your account secure

• Keep your username, password and device access private.
• Do not save your gambling account details on a shared device used by children.
• Log out after using your account, particularly on a family computer or tablet.
• Do not allow another person to use your account or payment method.
• Tell us promptly through live chat or support@mystakecasino.co.uk if you think a minor has accessed your account.

Parental control software, device restrictions and family safety settings can help block gambling websites and apps. Use the controls available from your internet service, device or operating system, and protect them with a password that children cannot guess. These measures support age checks but should be used alongside supervision and clear conversations about online gambling.

If you need help with responsible gambling settings or account protection, our support team is available through the live chat on the site or at support@mystakecasino.co.uk.