Betting Rules

General rules for your account and bets

These rules apply to real-money games, bonus play and live casino games available through your account. They should be read together with our general terms, any game-specific rules and the bonus terms shown when an offer is made available. If a specific game rule differs from a general provision, the rule displayed for that game applies to the relevant play.

Your account and eligibility

• You may hold and use only one personal account with us. You must not open, control or use an account for another person, or allow another person to use yours.
• You must provide accurate information and keep your account details up to date. We hold a gaming licence and may verify your age, identity, payment details and other account information.
• You must be at least 18 years old to use our gambling services. We may restrict access while an account check is being completed.
• You are responsible for keeping your login details secure and for checking activity on your account. Tell us promptly through live chat or by e-mail if you believe someone else has accessed it.
• All play must be made for your own account and with funds that you are entitled to use. Transfers of bets, wins or account balances between players are not allowed.

Placing bets

Before placing a bet or starting a spin, check the stake, the selected game, the paytable and any applicable terms. A bet is accepted only when it is recorded by our game system. Once accepted, it is final. You cannot amend, cancel, retract or transfer it. A button press, screen message or pending display on your device does not change the server record.

If a bet is not accepted, it will not form part of the game round. If you see a difference between your device and the account or game history, the record held by the relevant game server is used to settle the play. Keep your connection active and do not place another bet simply because a confirmation is delayed.

How bets and spins are settled

The result shown and recorded by the game server is final for settlement. This applies even if the result displayed on your device is delayed, temporarily unavailable or appears different from the server record. The server record includes the game, stake, round, outcome and any amount due under the applicable game rules.

Each game has its own rules, paytable and winning combinations. Those in-game rules apply to every bet or spin. The return-to-player figure for the game is shown in the game information before or during play. It is a statistical figure calculated over a large number of plays and does not predict the result of an individual bet or session.

• A spin or round is settled when the game system has recorded its outcome under the relevant game rules.
• A winning amount is calculated from the recorded outcome, the accepted stake and the paytable in force for that game.
• A round that has been settled cannot be changed because you do not agree with the outcome or because the result was not the one you expected.
• Your account history may show the stake, outcome and balance adjustment. If a display is incomplete, the server record remains the controlling record.
• Where a game has separate features, bonus rounds or extra bets, the instructions and paytable shown in that game explain how they form part of the settlement.

We may correct a clear administrative or technical error in an account balance or settlement. Any correction is based on the records of the relevant system and the rules that applied when the play was made.

Malfunctions and disconnected games

A malfunction can include a software fault, data error, interrupted game process or other technical failure that prevents a game from operating or recording a valid result. If a malfunction affects play, the affected play and all pays arising from it are void. A screen that appears to show a win does not create a right to payment if the game server has not recorded a valid result.

Do not close an account or place another bet to try to correct an interrupted round. If your connection is lost, the game may resume from the point recorded by the server when you reconnect. If the round has already reached a result, it may settle automatically when you reconnect or when the game system processes the stored result.

• Reconnect and check your game or account history before taking further action.
• Do not repeat a stake because a spin, hand or round appears not to have completed.
• If the game remains unavailable or the result is unclear, contact support with the game name, approximate time, stake and round reference if shown.

Bonus play and bonus balances

Bonus funds are not the same as withdrawable real-money funds. When you use a bonus, the offer's bonus terms apply to the bonus, the qualifying deposit, your bets and any winnings connected with that play. Those terms are shown with the offer and may include eligibility requirements, a validity period, wagering conditions and withdrawal conditions.

• The maximum bet stated in the bonus terms applies whenever you place a bet using that bonus, including bets made during a feature or bonus round where the terms say so.
• Different games may contribute at different rates towards a bonus requirement, while some games or features may not contribute. The applicable contribution is shown in the bonus terms or account information.
• A game may have its own stake limits or feature rules in addition to the maximum bet and contribution rules for the bonus.
• Do not use a bonus in a way that defeats its stated conditions, including opening or controlling additional accounts to obtain the same offer.
• If the bonus terms are not met, or if the terms are breached, we may remove the bonus and deal with associated winnings as set out in those terms.

Your balance may show real-money and bonus amounts separately. The balance display and bonus information explain which funds are available for a particular action. A bet made while bonus funds are active can remain subject to bonus conditions even if the balance later changes. Check the bonus information in your account before starting play and before requesting a withdrawal.

Live casino and table games

Each live casino table has game-specific rules in its help or information panel. These rules explain the available bets, minimum and maximum stakes, betting phases, payouts, side bets and the way a hand, spin or round is completed. Read them before placing a bet, particularly when joining a table already in progress.

• The dealer's decisions and the game result recorded by the live game system are final for settlement, subject to the malfunction rules.
• Bets are accepted only during the betting period shown by the table. A late bet is not valid unless the system accepted it before betting closed.
• If a bet is accepted, it remains in the round even if the live video is delayed or your connection is interrupted.
• If you disconnect, reconnect and check the round or account history. An accepted round may resume, settle on reconnection or settle automatically from the server record.
• Do not place a second bet because the video, sound or table display appears to have stopped. A later bet may be a separate bet if the system accepts it.

Where a table has a dispute about a card, dice result, wheel result or dealer action, the table rules and the official record held by the live game system determine the outcome. We cannot alter an accepted bet because a broadcast was delayed or an outcome was not visible on your device.

Disputes and safer gambling

How to raise a dispute

If you think a bet, spin or live round has not settled correctly, contact us at support@mystakecasino.co.uk or use the live chat on the site. To help us locate the relevant record, include the game or table name, the date and approximate time, the stake, the round or transaction reference if available, and a clear description of what happened.

• Send the information from the e-mail address registered to your account where possible.
• You may include a screenshot of the game or account history, but do not send your password or complete payment details.
• Keep the original game and account information available while we look into the matter.
• We use the relevant game-server records, account history and transaction information when assessing a dispute.
• We will contact you through the details on your account if we need further information or need to explain the outcome.

Safer gambling controls

You can use the responsible gambling tools available in your account to set a deposit limit, take a time-out or request self-exclusion. A deposit limit controls the amount you can deposit over the period selected. A time-out pauses access for the period selected, while self-exclusion is a stronger request to prevent you from using your account for the selected period.

If you need help, contact support or live chat. Independent information and support is also available from GambleAware, GamCare, GamStop and the National Gambling Helpline. You do not need to wait until gambling has caused serious harm before asking for help.