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Contact Us

Our support team can help with questions about your Mystake Casino account, payments, games and account checks. Contact us by live chat or email.

Games to try

CubesCubes
CatdianaCatdiana
Arctic SpinArctic Spin
Scratchy BigScratchy Big
Dorks of the DeepDorks of the Deep
The RiftThe Rift

How to reach us

You can contact us through the live chat on our site, which is available around the clock, 24/7. Live chat is suitable for questions that need support while you are using your account.

You can also email support@mystakecasino.co.uk. Please use the email address registered to your account where possible, so we can identify your request and help protect your account information.

When you contact us, please do not send your password, full payment card details or other information that should remain private.

What to have ready when you write

Giving us clear information helps us understand your question and respond more effectively. Please include:

  • Your Mystake Casino username.
  • The name of the game, or details of the deposit, withdrawal or other transaction involved.
  • The date and time when the issue happened.
  • A short description of what you expected and what happened instead.

Only provide information that is relevant to your request. We may ask for additional details or account verification where this is needed.

Common questions we help with

  • Account and verification: help with account access, personal details and requested checks.
  • Deposits and withdrawals: questions about payment status, pending transactions and cashier information.
  • Bonuses: help understanding bonus requirements and the terms shown in your account.
  • Technical issues: problems with games, account pages, live chat or other site features.

Complaints

If you want to make a complaint, email support@mystakecasino.co.uk and put Complaint in the subject line. Explain what happened, include any relevant transaction or account details, and tell us what you would like us to address.

We acknowledge your complaint and reply once it has been checked. We may ask for further information so that we can look into the matter properly. Please keep your messages clear and include any earlier support reference if one was provided.

Our aim is to handle complaints fairly and consistently. We will explain the outcome and any further steps available to you in our response.