About Us

Who we are

We provide an online casino service for eligible players in the United Kingdom. Our games include slots, live tables and jackpot games supplied by established studios. We aim to give you a straightforward place to play, with account tools and payment options presented clearly.

Our service operates under a gaming licence, and we verify accounts to help protect players, payments and the integrity of our games. The games, payment methods and account features available to you may depend on your account, location and the checks we need to complete.

We explain the important parts of using your account in our terms, safer gambling information and payment guidance. If you need help understanding any part of the service, contact us through live chat or at support@mystakecasino.co.uk.

What we stand for

Our approach is based on fair play, clear information and responsible service. We work to make the rules for games, deposits, withdrawals and account access easy to find and understand.

• Fair play: games are provided with clear rules, and we take steps to protect the integrity of play.
• Fast payouts: we aim to process eligible withdrawals promptly once the required checks are complete.
• Safer gambling: we provide tools and information to help you keep gambling within limits that suit you.
• 18+ only: our service is for adults aged 18 or over, and account checks help us confirm eligibility.

No gambling service can remove the risks associated with gambling. We encourage you to treat gambling as entertainment, set limits before you play and avoid spending more than you can afford to lose.

How we look after players

Account verification

We may ask for information or documents to verify your identity, age, payment method or address. These checks help us meet our obligations, protect your account and prevent unauthorised use. A withdrawal may remain pending until the necessary verification is complete.

Secure payments

We use account and payment controls intended to protect deposits and withdrawals. Payment methods, processing times and any applicable requirements are shown in the cashier or your account. Always keep your login details private and contact us if you notice activity you do not recognise.

Support when you need it

Our support team is available around the clock through live chat and at support@mystakecasino.co.uk. We can help with account access, verification, payments, games and safer gambling tools.

Safer gambling is part of our service

You can use the safer gambling tools in your account to set deposit limits, take a time-out or request self-exclusion. These options are there to help you manage your play. If gambling is causing concern, stop playing and seek independent support.

• GambleAware provides information about gambling-related harm and safer choices.
• GamCare offers support and guidance for people affected by gambling.
• GamStop can help you exclude yourself from participating online gambling services.
• The National Gambling Helpline provides confidential help for gambling concerns.