Privacy Policy

What data we collect

We collect personal data when you create an account, use our website, contact us, make payments or take part in gambling activity. The information we collect depends on how you use your account and the legal checks we need to complete.

Account and contact details

Your name, date of birth and title.
Your residential address, nationality and other information needed to establish your identity and eligibility.
Your email address, account login details and communication preferences.
Information about your account status, account settings, deposit limits, time-outs and self-exclusion choices.

Identity and age information

We may ask you for identity documents or other evidence to verify your name, age, address and identity. This can include documents supplied through our verification process and information obtained from suitable verification services. These checks help us confirm that you are at least 18, that your account belongs to you and that our services are used lawfully.

Payment and transaction information

We collect information about deposits, withdrawals, payments, bonuses where applicable, gambling activity and account balances. Payment details may be handled by payment providers. We may receive information needed to confirm a payment without storing all of the underlying payment details ourselves.

Device and usage data

When you use our website, we may collect technical information such as your IP address, device type, operating system, browser type, language settings, approximate location, pages viewed, times of access and actions taken on the site. We use this information to keep the service secure, understand how it is used and identify technical faults.

We may also keep records of messages, live chat conversations, account requests and other contact with our support team. Please avoid sending information that is not needed for your question or request.

Why we use your data

We use personal data only for clear and lawful purposes connected with providing and managing your account. The main purposes are set out below.

To create, operate and administer your account, including keeping your account details accurate.
To provide access to our website and services, process requests and respond to your questions.
To verify your age and identity before, during or after account activity where checks are required.
To process deposits, withdrawals and other transactions, and to identify payment problems.
To prevent fraud, money laundering, terrorist financing, account misuse and other unlawful activity.
To meet our legal, regulatory, accounting and reporting duties.
To apply account controls connected with safer gambling, including 18+ requirements, deposit limits, time-outs and self-exclusion.
To monitor the security, performance and reliability of our website and systems.
To investigate suspected breaches of our terms, security incidents or other misuse of the service.
To send information about offers or promotions only where you have opted in or where another lawful basis allows us to do so.

We may use information about your account activity to identify signs that additional safer gambling support may be appropriate. We may provide information about responsible gambling support, including GambleAware, GamCare, GamStop and the National Gambling Helpline. You remain responsible for choosing the controls that are suitable for you, and you can contact support if you need help using the controls available in your account.

We do not use your personal data for purposes that are incompatible with the purposes explained in this Privacy Policy unless the law allows or requires us to do so, or we explain the change to you before using the data in a new way.

Marketing choices

You can change your marketing preferences at any time. If you withdraw permission for marketing, we will stop sending the relevant promotional messages, although you may still receive essential account, payment, security or service communications.

Our legal bases under UK GDPR

UK GDPR requires us to have a lawful basis before we collect and use personal data. In plain terms, this means there must be a recognised legal reason for each main use of your information. The basis depends on what we are doing.

Contract: We need to use certain information to create and manage your account, provide the service you request, process transactions and carry out other steps needed before or during our agreement with you.
Legal obligation: We use information where gambling, financial crime, tax, accounting, consumer protection, data protection or other rules require us to collect, keep or disclose it.
Legitimate interests: We may use information where it is reasonably necessary for purposes such as protecting accounts, preventing fraud, improving security, maintaining our systems, handling support queries and managing our business. We consider your interests and rights before relying on this basis.
Consent: We rely on your consent where the law requires it, including for some marketing communications and some types of non-essential cookies. You can withdraw consent at any time, although this does not affect processing that took place before withdrawal.

Some information may be required for us to open or maintain your account, complete identity checks, process a payment or meet a legal duty. If you do not provide that information, we may be unable to provide all or part of the service, or we may need to restrict account activity until the required information is received.

Where we use automated tools to help detect fraud, security risks, unusual activity or safer gambling concerns, we use appropriate safeguards and may arrange human consideration where required by law. You can contact us if you want to ask about a decision that significantly affects your account.

Who we share data with and how long we keep it

Recipients of personal data

We share personal data only where there is a lawful reason and only the information needed for the relevant purpose. Depending on the circumstances, recipients may include:

Payment providers and financial service providers that process or support deposits, withdrawals and payment security.
Identity-verification providers that help us confirm your age, identity and account information.
Fraud-prevention, financial crime and security partners that help identify suspicious activity and protect our services.
Technology, hosting, communications, customer support and other service providers that process data for us under appropriate instructions and safeguards.
Professional advisers where they need the information to provide legal, accounting, compliance or security advice.
Regulators, law enforcement bodies, courts or other public authorities where disclosure is required or permitted by law.

We expect service providers that handle data for us to keep it secure and to use it only for the agreed purpose. Where personal data is transferred outside the United Kingdom, we use a lawful transfer method and appropriate safeguards as required by applicable data protection law.

Retention of personal data

We keep personal data for as long as your account is open and for the period required afterwards by gambling, financial crime, accounting, tax, dispute and other applicable legal duties. The retention period can vary according to the type of information and the reason it was collected.

We may keep some information for longer where it is needed to establish, exercise or defend legal claims, investigate fraud or security incidents, respond to an authority, protect our rights or keep an exclusion and safer gambling record. When information is no longer needed, we securely delete it or make it anonymous so it can no longer be linked to you.

Keep your details accurate

Please tell us if your personal details change. We may ask for further information or documents when updating important account details, particularly where the change affects identity, payment or account security.

Your rights, contact details and cookies

Your data protection rights

Subject to legal conditions and exemptions, you may have the following rights under UK GDPR:

To ask for a copy of the personal data we hold about you.
To ask us to correct inaccurate or incomplete information.
To ask us to erase personal data where there is no lawful reason for us to keep or use it.
To ask us to restrict how we use your data in certain circumstances.
To object to processing based on legitimate interests, including some forms of direct marketing.
To withdraw consent where we rely on consent.
To ask for certain information in a usable format where data portability applies.
To complain to the Information Commissioner's Office if you are unhappy with how we handle your personal data.

You can use your rights by writing to support@mystakecasino.co.uk. Please describe your request clearly and provide enough information for us to identify your account. We may need to confirm your identity before responding, so that personal data is not disclosed to the wrong person. We will respond within the period required by data protection law, subject to any lawful extension or exemption.

You can also contact us through the live chat on the site for general privacy questions. Live chat may not be suitable for sending identity documents or making a formal data rights request, so please use the support email for those matters.

Cookies

We use cookies and similar technologies to keep the website working, remember preferences, support account security, understand site usage and, where permitted, provide relevant marketing. Some cookies are necessary, while others depend on your choices. You can manage available choices through your browser or the settings made available on the site. For more information about the types of cookies we use and how they operate, please read our Cookie Policy.

We may update this Privacy Policy when our services, legal duties or data practices change. The current version applies to information handled under this policy. If a change is important, we will take reasonable steps to bring it to your attention through the site or your account.