Cookies Policy

What cookies are and why we use them

Cookies are small text files that a website may store on your computer, tablet or mobile device when you visit. They allow the site to recognise your browser or device and remember certain information. Some cookies last only for the time you remain on the site. Others remain for a set period or until you delete them from your browser.

We use cookies to help Mystake Casino operate, to understand how players use the site and to remember choices you make. Cookies can help us provide the pages and account functions you request, keep parts of the site secure, identify technical problems and make the site easier to use.

Cookies may be set by us or by service providers working on our behalf. A cookie does not normally contain information such as your password. Depending on its purpose, it may be connected with information about your browser, device, visit or account activity. We handle information obtained through cookies in line with our wider privacy practices.

Some cookies are essential for the site to work and cannot be switched off through the cookie notice. Other cookies are optional. Where consent is required, we ask for your choice before placing optional cookies. You can change that choice later using the controls in the cookie notice, where available.

The types of cookies we use

The cookies used on the site are grouped by their purpose. The names and settings of individual cookies may change as we maintain or improve the site, but the categories below explain what each type is intended to do.

• Strictly necessary cookies: These support core site and account functions. For example, they can help keep a secure session active while you move between pages and remember information needed to process a sign-in or transaction. They can also help us detect unusual activity and protect the site from misuse. These cookies are needed for requested services and cannot normally be disabled through our cookie notice.
• Performance and analytics cookies: These help us understand how the site performs and how visitors use it. For example, they may show which pages are visited most often or identify pages that take longer to load. They can also help us measure whether a page works as expected and find technical issues that affect access. The information is used in an aggregated or otherwise limited way where appropriate.
• Functionality cookies: These remember choices or settings so the site can respond more consistently when you return. For example, they may remember your selected language or a display preference. They can also help preserve a preference about how information is shown during a visit, so you do not need to make the same selection on every page.
• Marketing cookies: These may help us understand interaction with advertising or promotional content and limit how often the same content is shown. For example, they may record whether an advertisement has already been displayed or whether you have visited a relevant page. They may also help us assess the general performance of marketing activity. These cookies are optional and are used only in accordance with the choices and permissions that apply.

A cookie can belong to more than one technical process, but we assign it to the category that best describes its main purpose. A cookie may also be linked to a particular session, browser or device rather than to your account. Turning off one category does not necessarily remove cookies that were already placed, so you may also need to clear them in your browser.

Cookie information can be used alongside other technical information, such as browser type, device settings or approximate activity times. We use this information only for the purposes described in this policy, our privacy information and the choices shown in the cookie notice.

How to manage cookies

When you first visit the site, our cookie notice may allow you to accept all optional cookies, refuse optional cookies or select the categories you want to allow. The choices available to you will be shown in the notice. Strictly necessary cookies may still be used because they support functions you have requested or are needed for security and operation.

You can change your optional cookie choices at any time through the cookie controls provided on the site, where those controls are available. If you withdraw consent, we will stop using the relevant optional cookies for future activity where required. Cookies already stored on your device may remain until they expire or until you delete them using your browser settings.

Manage cookies in your browser

Most browsers let you see, delete, block or restrict cookies. You can usually find these controls in the browser's privacy, security or settings menu. Your browser may also let you block cookies from all sites, block cookies from selected sites, accept cookies only during a session or ask for permission each time a site wants to store one.

1. Open your browser settings on the device you use to access the site.
2. Find the section covering privacy, security, site data or cookies.
3. Choose whether to allow, remove or restrict cookies, either generally or for particular sites.
4. If you clear cookies, return to the site and set your cookie choices again if the cookie notice is shown.

The exact steps vary between browsers and devices. A browser setting made on one device may not apply to another device, and a setting made in one browser may not apply in a different browser. You should check the settings for each browser and device that you use to access your account.

If you use private or incognito browsing, cookies may be deleted when that browsing session ends. This can mean that the site asks for your cookie choice again or does not remember certain preferences. Managing cookies does not automatically delete other information held in your account.

What happens if you block cookies

You can use your browser to block or delete cookies, and you can refuse optional categories through the cookie notice. However, the site may not work fully if cookies are blocked, particularly if you block strictly necessary cookies or prevent your browser from storing information needed for a secure session.

• You may be unable to sign in, remain signed in or move between account pages correctly.
• A cashier or other account function may not process as expected if essential session information cannot be stored.
• We may not be able to remember your language, display or cookie preferences.
• Some pages may load incorrectly, take longer to respond or show an error.
• We may have less information about technical faults and site performance, which can make it harder to identify and fix problems.

Blocking optional cookies should have a smaller effect on core account functions, but it may reduce the consistency of your experience or prevent certain preferences from being remembered. If the site does not work properly after you change a cookie setting, you can try allowing necessary cookies, clearing outdated site data and opening the site again.

If you have a specific problem with sign-in, account access or a transaction after changing your settings, contact us so we can help identify whether cookies are involved. We may ask which browser and device you are using, but we will not ask you to send your password or full payment details.

Contact us about this Cookies Policy

If you have a question about our use of cookies, the choices shown in the cookie notice or the way to manage cookies on your device, contact us at support@mystakecasino.co.uk. You can also speak to us through the live chat on the site.

When you contact us, please explain the issue clearly and tell us which browser and device you use if your question concerns site behaviour. Do not include your password, complete card details or other sensitive security information in an email or chat message.

We may update this Cookies Policy when our use of cookies, site functions or legal requirements change. The current version will be made available on the site, and the date or other information shown with the policy may indicate when it was last updated. We encourage you to look at this page from time to time so you understand the choices available to you.