Bonus Terms and Conditions

How these bonus terms apply

These terms apply to bonuses, free spins, free bets, cashback, promotional credits and other offers made available by us. An individual offer may include additional conditions, such as a qualifying deposit, a minimum transaction, an eligible game, a stated end date or a maximum amount. Those details form part of the offer terms and must be read with this page.

If an offer-specific condition conflicts with a general provision on this page, the offer-specific condition normally applies to that offer. All other provisions remain in force. If an offer does not state a particular condition, you should not assume that the condition applies. You can ask our support team to clarify an offer before you activate it.

• An offer is available only to the account or group of players identified in the offer details.
• You must satisfy all eligibility, activation and participation conditions before the relevant deadline.
• A bonus cannot normally be exchanged for cash, transferred to another account or assigned to another person.
• We may withdraw or refuse an offer where there is a legitimate reason, including an apparent error, suspected misuse, duplicate accounts or a breach of these terms.
• We may correct an obvious administrative, technical or pricing error and will take reasonable steps to explain the correction where it affects your account.

Eligibility and account requirements

You must be aged 18 or over and have an active account with us. Offers are intended for genuine personal use. You must provide accurate information, keep your account details up to date and use a payment method that belongs to you or that you are authorised to use.

We hold a gaming licence and may verify your identity, age, address, payment method and source of funds before allowing you to use an offer or withdraw funds. We may request documents or information at any stage. A bonus or related withdrawal may remain unavailable until the requested checks are completed.

• Only one account may be used by each player. Creating or controlling more than one account, or allowing another person to use your account, may make you ineligible for an offer.
• A household, device, payment method or connection may be associated with more than one account. We may ask for information to establish that each account belongs to a different person.
• You must not use an account for commercial purposes, operate an account for someone else or allow another person to claim an offer on your behalf.
• An offer may be limited to new players, existing players, selected accounts, a particular payment method or a particular product. The applicable limitation will be shown with the offer where relevant.
• You must not claim an offer if you are self-excluded, subject to an account restriction or otherwise not permitted to gamble with us.

Where an offer is available only once, a player cannot claim it again by closing an account and opening another one. Closing or restricting an account does not remove our ability to investigate earlier activity or to recover an amount obtained through misuse.

Activating and using a bonus

Activation and qualifying activity

Some offers are added automatically, while others require you to opt in, enter a code or select the offer in your account. Where activation is required, you must complete it before carrying out the qualifying activity. A qualifying deposit or bet made before activation may not count.

The offer details will state which deposits, games or bets qualify. Deposits that are reversed, charged back, cancelled or otherwise not completed do not qualify. A qualifying deposit may also be excluded if it is used with a payment method or transaction type that the offer does not permit.

Bonus balance and game play

Bonus funds are separate from your cash balance. The order in which balances are used may depend on the product and the offer settings shown in your account. Winnings from eligible play may be added to a bonus balance or a cash balance in accordance with the applicable offer.

Not every game contributes in the same way. Some games may contribute fully, partially or not at all towards a wagering requirement. The applicable contribution rules will be shown with the offer. Bets that are voided, cancelled, returned or placed on excluded products will not normally count.

• The minimum and maximum qualifying amounts, where applicable, are those shown in the offer details.
• Any maximum stake condition applies to each bet or game round and may also apply when bonus funds are being used.
• A bet that exceeds an offer's maximum permitted stake may be excluded, and any associated bonus or winnings may be removed where the offer terms allow this.
• Cash-out, early settlement, cancelled bets and bets that do not produce a settled result may not count towards an offer.
• Using a strategy intended to obtain a bonus without genuine play, or manipulating game or payment features, is not permitted.

Free spins and similar rewards

Where an offer includes free spins or another game-specific reward, the eligible game, number of uses, value of each use and any wagering or withdrawal condition will be stated in the offer. Unused rewards may be removed when the stated availability period ends. If the reward is not used as required, any resulting benefit may be forfeited.

Wagering, withdrawals and expiry

If an offer has a wagering requirement, you must complete the required eligible play before the bonus or related winnings can be withdrawn. The required amount, eligible contribution and time available will be shown in the offer details or in your account. Your account may show progress towards completion, but the account record is not a substitute for the full offer terms.

A request to withdraw funds may affect a bonus. Unless the offer says otherwise, withdrawing before the applicable conditions are completed may cancel the remaining bonus and any winnings linked to it. We may also remove an uncompleted bonus when you ask us to close or restrict your account, or when the offer expires.

1. Make sure the payment and account information used for a withdrawal is accurate and belongs to you.
2. We may carry out account and payment checks before processing a withdrawal, even where a bonus condition has been completed.
3. If an offer reaches its expiry point before the required activity is completed, the unused bonus and any associated benefit may be removed.
4. If a technical fault, incorrect balance or processing error gives you a bonus or winnings that you were not entitled to receive, we may correct the balance.
5. If we remove a bonus or related winnings, we will not normally remove your deposited cash balance unless the funds were obtained through fraud, misuse, a reversed transaction or another breach.

A bonus may have a different expiry period from the account or from any deposit used to qualify. The relevant expiry information is shown with the offer. It is your responsibility to use an offer within the stated period, although we may provide a reminder where our systems allow.

Misuse, changes and account closure

We expect all offers to be used fairly and for their stated purpose. We may investigate activity where we identify unusual patterns, false information, payment abuse, collusion, automated play, multiple accounts, chargebacks or any attempt to gain an unfair advantage.

If we reasonably believe that an offer has been misused or that these terms have been breached, we may cancel the offer, remove associated winnings, restrict access to promotions, suspend account activity or close the account. We will take account of the circumstances and apply any action in line with our wider account terms and applicable requirements.

We may change, pause or end an offer where this is necessary because of a technical issue, legal or regulatory requirement, payment problem, security concern or another legitimate operational reason. We will not change a qualifying condition retrospectively in a way that unfairly disadvantages activity already completed, except where needed to correct an error or address misuse.

If you close your account voluntarily, any unused bonus normally ends at closure. You may still ask us to look into a balance, transaction or offer that was active before closure. Account closure does not affect obligations that arose before the closure date.

Safer gambling and getting help

Bonuses are optional and should not be used as a reason to gamble more than you intended. You can set deposit limits and use other account controls to manage your play. You can also request a time-out or self-exclusion. A self-exclusion applies according to the conditions confirmed when it is arranged, and we will not knowingly send promotional offers during the relevant restriction.

• Set a deposit limit before you play and choose an amount you can afford to lose.
• Take a time-out if gambling is becoming difficult to control or is affecting your finances, work or relationships.
• Use self-exclusion if you need to stop gambling for a longer period.
• Consider support from GambleAware, GamCare, GamStop or the National Gambling Helpline.
• If you have a concern about an offer, contact us before depositing or using bonus funds.

For questions about these Bonus Terms and Conditions or a promotion on your account, contact us at support@mystakecasino.co.uk or use the live chat on the site. Please include enough information for us to identify the offer, but do not send payment passwords or full payment details through chat or email.

These terms should be read with the general terms applying to your account, the rules for the relevant product and any offer details displayed to you. If you do not understand a condition, ask our support team before you participate.