Terms & Conditions

Acceptance, changes and account eligibility

These Terms & Conditions form the agreement between you and Mystake Casino when you use our website, create an account, deposit funds, place bets or use any other service we make available. By registering or continuing to use your account, you confirm that you have read, understood and accepted these terms, together with any specific terms shown for an individual game, bonus or payment option.

Changes to these terms

We may change these terms when our services change, when legal or regulatory requirements change, or when we need to clarify how a service works. We will publish the updated version on our website. Changes normally apply from the date stated when they are published, unless a different date is required. If a change materially affects your use of the service, you should stop using your account if you do not accept it. Continuing to use your account after the effective date means that you accept the updated terms.

Your eligibility and account

You must be at least 18 years old and a resident of the United Kingdom to open and use an account with us. We hold a gaming licence, and account access is subject to identity, age and other checks. You must use the service only where doing so is lawful and permitted for you.

• You may have only one account in your own name. You must not create an account for another person or allow another person to use yours.
• The information you give us must be accurate, complete and kept up to date. This includes your name, date of birth, address, email address and payment details.
• You must tell us promptly if any important account information changes or becomes inaccurate.
• You are responsible for keeping your username, password and other login details private. Do not share them with anyone.
• You must tell us immediately through support@mystakecasino.co.uk or live chat if you believe someone else has accessed your account.

You are responsible for activity carried out through your login details unless you have told us about unauthorised access and we have had a reasonable opportunity to secure the account. We may refuse registration or limit account use where the eligibility requirements are not met.

Verification and information checks

We must be able to confirm who you are and that you are allowed to use our services. We may ask for information or documents at registration, while you use your account or before processing a withdrawal. In particular, identity, age and address checks must be completed before your first withdrawal.

• Identity documents may be needed to confirm your name and date of birth.
• Proof of address may be needed to confirm where you live.
• We may ask for further information about the source of funds used in your account where required.
• Documents must be clear, valid and belong to you. We may ask for another document if the information provided cannot be confirmed.

We may pause deposits, withdrawals, bets or other account activity while checks are outstanding. If you do not provide the information we reasonably need, or if the information cannot be verified, we may restrict or suspend the account in line with these terms and applicable requirements. We handle information obtained during these checks in accordance with our privacy arrangements and use it for account security, legal compliance and fraud prevention.

Deposits, withdrawals and account balances

You may deposit only through the payment methods shown in the cashier and only where you are authorised to use that payment method. The name and details on the payment method should match the details on your account. We may decline, return or hold a payment if it cannot be confirmed, if it creates a security concern or if further information is needed.

• The cashier shows the available payment methods, transaction limits and any relevant processing information.
• Deposits may remain pending until the payment provider confirms them. Funds are not available for play until they have been credited to your account.
• We will normally return a withdrawal to the payment method used for the deposit where this is possible and appropriate. We may use another method in your name when necessary.
• A withdrawal request may remain pending while identity, payment, source-of-funds or security checks are completed.
• The limits shown in the cashier apply to your account and may differ by payment method. You must not attempt to avoid a limit by using another account or another person’s payment method.

You must not use deposits for unlawful purposes or attempt to fund an account through a payment method you do not control. You must contact us before taking action on a payment you do not recognise. We may correct an obvious payment or balance error and may adjust an account where funds were credited in error. Any withdrawal remains subject to these terms, the specific rules of the relevant game or offer, and completion of the checks that apply to your account.

Bonuses and promotional offers

Each bonus or promotional offer has its own terms. Those terms form part of this agreement and will explain who can take part, how the offer is claimed, what deposit or play is required, and when the offer ends. You should read the offer terms before accepting it.

• Wagering requirements must be completed in the way and within the period stated in the offer terms.
• A maximum bet may apply while wagering requirements are being completed. Breaching that limit may cause the bonus or related winnings to be removed.
• An expiry date or expiry period may apply. Unused bonus funds may be removed when the offer expires.
• Games may contribute differently towards wagering requirements, as set out in the relevant offer terms.
• You must not abuse a promotion, use multiple accounts, provide false information, exploit an error or work with others to obtain an unfair advantage.

Where we reasonably believe that an offer has been misused or that an account has breached the relevant terms, we may withhold, remove or refuse the bonus and any associated winnings. We may also restrict access to future offers. If an offer contains a specific rule that conflicts with a general provision in these terms, the specific offer terms apply to that offer.

Safer gambling, self-exclusion and account closure

Gambling is for adults only. We provide tools to help you control your play, including deposit limits, time-outs and self-exclusion. You can ask us about these tools through support@mystakecasino.co.uk or live chat. A limit or time-out may affect future deposits or access for the period selected, while self-exclusion is intended to prevent you from using your account for the chosen period.

• Set a deposit limit that reflects what you can afford to lose.
• Use a time-out if you want to take a short break from gambling.
• Choose self-exclusion if you need to stop gambling for a longer period, and do not attempt to open another account during that period.
• For wider support, you can contact GambleAware, GamCare, GamStop or the National Gambling Helpline.

You may ask us to close your account at any time by contacting support@mystakecasino.co.uk or using live chat. Account closure does not remove obligations that arose before closure. Pending bets, withdrawals, balances and checks may still need to be completed under these terms.

We may close or suspend an account at your request, because it has been inactive, because information is incomplete or cannot be verified, or because we believe these terms or applicable requirements have been breached. We may also restrict access to protect you, other customers or the security of our services. We will handle any remaining balance in accordance with these terms, the outcome of relevant checks and applicable requirements.

Complaints, liability and governing law

Complaints and disputes

If you are unhappy with an account decision, payment, bonus outcome or any other part of our service, please write to support@mystakecasino.co.uk or contact us through live chat. Include the email address registered to your account, a clear description of the issue and any relevant dates or transaction details. This helps us identify the matter and respond accurately.

We will acknowledge and answer complaints within a reasonable time. We may ask for further information before reaching a final position. If a dispute cannot be resolved through our complaints process, independent dispute resolution is available in general terms, subject to the applicable process and eligibility requirements.

Liability and governing law

We take reasonable steps to keep our services secure and available, but we cannot promise that the website, games or payment services will always be uninterrupted, error-free or available at every time. We are not responsible for loss caused by events outside our reasonable control, failures in services we do not operate, or your failure to protect your login details. We may suspend access where this is needed for maintenance, security, legal compliance or investigation.

To the extent allowed by law, we are not liable for indirect or unforeseeable loss arising from your use of the service. Nothing in these terms limits any responsibility or removes any right that cannot legally be limited or removed. You remain responsible for complying with these terms and for checking that your account information and payment instructions are correct.

These terms and any dispute connected with your account are governed by the laws of England and Wales. This does not affect any mandatory consumer rights that apply to you.